Midland BTR1 Advanced

PSI offers free domestic shipping on all orders. International shipping will be levied at actuals. Domestic buyers please note that your order will be shipped within 3 working days of orders placed through registered domestic courier companies or speed post only. PSI cannot be held responsible for any delivery delays caused by the courier company. PSI only guarantees to handover the order to the courier company or postal office within 3 working days from the date of the order. 

PSI isn't liable if any damage is caused to the product during transit. Customers are advised not to accept the order if the package is damaged or has been tampered with. 

Exchange Policy:

Your favorite gear purchased from us doesn't fit well? No problem, we are happy to exchange it for the right size.

• Please note that products purchased can be exchanged for size only. Product must be unused with all the tags and packing material must be intact. Products sent without proper packaging and without the helmet box and tags will be returned to the customer as is.
• Customer must fill the form below and then ship the product within 48hrs of receiving the product.
• Please ship the product to the address mentioned in the invoice received with the product.
• The cost of sending the product will be compensated to the customer in the form of store credit only at actuals but upto a maximum of Rs. 500. No cash compensation will be made.
• PSI will send the replacement free of cost.

* Please note that products that are on sale or purchased using a discount, luggage and all accessories cannot be exchanged.*

*The Store credit issued to the customer must be used within 30 days. The credit won't be reissued once it has expired.

*The Store credit can be used only on specific collections like helmets, jackets, gloves, pants, boots, intercoms and luggage. It cannot be used to buy accessories.

*The store credit for the shipping cost will be issued after the exchanged item is shipped. It is the customer's responsibility to send the shipping invoice to us within 7 days of the exchange to get the store credit. Store credit will not be issued if we do not get the shipping invoice within 7 days of the exchange.

Returns & Refund Policy:

Products once purchased can only be exchanged. They cannot be returned claiming for a refund. If the replacement product is not available in the requested size, customer must choose another model. If that is also not available, then a refund will be made only in the form of store credit which will be valid for 30 days only. Company will not make a cash refund under any circumstances.

Cancellation Policy:

We start processing the orders soon after receiving them. Hence, orders once placed cannot be cancelled. 

Midland offers a 2-year warranty on its products against manufacturing defects and PowerSports is authorized to handle the warranty claims of Midland products.

Warranty Terms & Conditions: General

• Warranty applies only to products bought at full MRP from PowerSports exclusive stores, authorized dealers, or powersports.in. View our list of authorized resellers here https://powersports.in/pages/our-network.
• Products purchased under discounts or offers are not covered under warranty.
• Accessories are not covered under warranty.
• The warranty covers manufacturing defects only. Any issue or damage due to wear and tear, misuse, alterations, damage from use, etc are not covered under warranty.
• To claim a warranty, please email us at contact@powersports.in. In the mail please explain the issue faced and attach clear images or videos and the purchase invoice. The claim will be rejected in the absence of a purchase invoice.
• For accepted claims, we will try to arrange a reverse pickup from the customer's address. The customers are requested to pack their products carefully. Any product sent to us without a box will void its warranty void and the product will be sent back to the customer as is, without any inspection or service. Also, PowerSports cannot be held liable for any damage during transit due to inadequate packing.
• If a customer's Pin code is not serviceable by our logistics partner, then the customer is requested to ship the product to us. We will reimburse the shipping cost at actuals but up to a maximum limit of Rs. 500. Again, any product sent to us without a box will make its warranty void.
• If a claim is rejected but service is possible at a cost, then no reverse pickup will be arranged and no compensation will be made towards shipping costs incurred by the customer. PowerSports will, however, send the product back to the customer free of charge.
• The final warranty acceptance occurs only after our quality check team verifies the received product. Inconsistencies with the claim can result in rejection.
• Repair is our first solution for valid claims. Only if the product is deemed irreparable will a replacement or alternative be offered. If a replacement is unavailable, store credit will be issued that can be used for purchases on our website. No cash refunds will be made under any circumstances. PowerSports is the sole deciding authority on the course of action. 
• While PowerSports will make every attempt to match the colors of spares used in repair, it might not always be possible due to production restraints. Therefore, the color of the spares used in case of a repair might not exactly match that of the original product. 
• In case of a replacement, if the same color or graphic isn't available, the customer must select another color or graphic in the same model.
• Any replacement done during the warranty period will not extend the warranty of the replaced product. Only the warranty period of the original purchase is applicable.
• Similarly, warranty for products bought using store credit issued under warranty claims runs from the original product's purchase date.
• Purchasing a Midland product from PowerSports means agreeing to our warranty terms. Ignorance of our warranty terms are not grounds for any claims.
• Warranty policy may change without notice.

• Manufactured/Imported/Packed by: PowerSports International, 3/184, Times Square, D-block, First floor, Uthandi, ECR, Chennai - 600119. 

• Country of Origin: China

• Unit: 1 Piece

• Customer Care Contact Number: 7669966611

• Customer Care Email: contact@powersports.in