Warranty Policy - Midland

Midland offers a 2-year warranty on its products against manufacturing defects and PowerSports is authorized to handle the warranty claims of Midland products.

Warranty Terms & Conditions: General

• Warranty applies only to products bought at full MRP from PowerSports exclusive stores, authorized dealers, or powersports.in. View our list of authorized resellers here https://powersports.in/pages/our-network.
• Products purchased under discounts or offers are not covered under warranty.
• Accessories are not covered under warranty.
• The warranty covers manufacturing defects only. Any issue or damage due to wear and tear, misuse, alterations, damage from use, etc are not covered under warranty.
• To claim a warranty, please email us at contact@powersports.in. In the mail please explain the issue faced and attach clear images or videos and the purchase invoice. The claim will be rejected in the absence of a purchase invoice.
• For accepted claims, we will try to arrange a reverse pickup from the customer's address. The customers are requested to pack their products carefully. Any product sent to us without a box will void its warranty void and the product will be sent back to the customer as is, without any inspection or service. Also, PowerSports cannot be held liable for any damage during transit due to inadequate packing.
• If a customer's Pin code is not serviceable by our logistics partner, then the customer is requested to ship the product to us. We will reimburse the shipping cost at actuals but up to a maximum limit of Rs. 500. Again, any product sent to us without a box will make its warranty void.
• If a claim is rejected but service is possible at a cost, then no reverse pickup will be arranged and no compensation will be made towards shipping costs incurred by the customer. PowerSports will, however, send the product back to the customer free of charge.
• The final warranty acceptance occurs only after our quality check team verifies the received product. Inconsistencies with the claim can result in rejection.
• Repair is our first solution for valid claims. Only if the product is deemed irreparable will a replacement or alternative be offered. If a replacement is unavailable, store credit will be issued that can be used for purchases on our website. No cash refunds will be made under any circumstances. PowerSports is the sole deciding authority on the course of action. 
• While PowerSports will make every attempt to match the colors of spares used in repair, it might not always be possible due to production restraints. Therefore, the color of the spares used in case of a repair might not exactly match that of the original product. 
• In case of a replacement, if the same color or graphic isn't available, the customer must select another color or graphic in the same model.
• Any replacement done during the warranty period will not extend the warranty of the replaced product. Only the warranty period of the original purchase is applicable.
• Similarly, warranty for products bought using store credit issued under warranty claims runs from the original product's purchase date.
• Purchasing a Midland product from PowerSports means agreeing to our warranty terms. Ignorance of our warranty terms are not grounds for any claims.
• Warranty policy may change without notice.