Warranty Policy - Helmets

PSI offers warranty on most products against manufacturing defects. Warranty period will be considered from the date of purchase by the customer. Helmets carry a warranty of 2 years against manufacturing defects only.

Warranty Terms & Conditions: 

  • The claim must be accompanied with the warranty card and the purchase receipt from our authorized dealer or reseller.
  • Products purchased from sellers other than our authorized dealers will not be eligible for warranty.
  • Products purchased under discounts or offers are not covered under warranty.
  • Warranty is limited to either repair or replacement of the product. PSI will be the deciding authority on the course of action. 
  • Customer must be ship the product to our Chennai office. PSI will inspect the product and approve or reject the claim. 
  • Product will be shipped back to the customer free of cost. 
  • Once the claim is approved, the product will be repaired or replaced based on the availability of spares and products. PSI cannot be held liable for non-availability of spares or products.
  • Color of the spares used in case of a repair might not completely match that of the original product color. 
  • If the particular product had been discontinued, PSI will send an equivalent model to the customer. Under no circumstance a refund will be made.
  • Any replacement done during the warranty period will not extend the warranty of the product. 

Warranty cannot be claimed under following circumstances:

  • Wear and tear due to regular usage.
  • Damage caused by an accident or a fall. 
  • Physical damage to the helmet by dropping it or by any other mishandling.
  • Color fading due to usage or exposure to sun. High viz colors are likely to fade faster on sun exposure.
  • Problems occurring due to lack of maintenance.
  • Usage under atypical conditions.
  • Any modifications or customizations to the helmet will void its warranty.
  • Use of paint, adhesives, glue, screws, etc will also make the warranty void.
  • Application of chemicals that could harm the product.
  • Scratches or marks occurring due to usage.
  • Scratches and marks on the visor.
  • Color chipping on the EPS. 
  • Rider experiencing subjective issues like fit, comfort, noise, aerodynamics, etc are not covered under warranty. 
  • Helmet accessories like cheek pads, chin curtains, pinlock, visors etc. are not covered under warranty. 
  • PSI cannot be held liable for any cosmetic damage the product may have while purchasing. Customers are advised to check the product thoroughly before purchasing.